FAQ

How long does it take to prepare my order?

Each keychain is handmade with care. Processing times may vary depending on order volume, but the current estimated processing time will be shown on our website at checkout.

How much is shipping?

Standard shipping is free on all U.S. orders. Shipping costs for international orders are calculated at checkout based on the destination and package details.

Will I receive tracking information?

Yes! Once your order ships, you’ll receive a confirmation email containing your tracking information. Please allow a little time for the tracking link to update.

Do you ship internationally?

Yes, we ship to select countries outside the United States. Available destinations and shipping prices will appear during checkout. Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Can I customize my keychain?

Customization is available on all of our keychain designs. Choose the preset word or enter a custom name or word of up to 10 letters at no additional cost. Please double-check your spelling before ordering because your keychain will be created exactly as entered.

Is there a limit on custom words?

Yes. Custom names and words are limited to 10 letters. Please double-check your spelling before ordering because your keychain will be created exactly as entered. If we cannot complete your request, we will contact you before beginning production.

Will my keychain look exactly like the picture?

Because every item is handmade, there may be slight differences in bead placement, color, or positioning. These small variations make every keychain unique while keeping the overall design consistent with the product shown.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once production has started or the order has shipped.

What is your return policy?

Please review our Refund Policy for complete information regarding returns, exchanges, damaged products, and order issues. Personalized or custom-made items may not be eligible for return unless they arrive damaged or incorrect.

What should I do if my order arrives damaged or incorrect?

Contact us as soon as possible and include your order number along with clear photos of the item and packaging. We’ll review the issue and work with you to make it right.

How should I care for my keychain?

Keep your keychain away from excessive moisture, excessive heat, and harsh chemicals. Avoid pulling forcefully on the rope, beads, or charms. Gently wipe it with a soft, dry cloth when needed.

Are the keychains suitable for children?

Our keychains contain small parts and are not toys. They should be kept away from babies and young children due to potential choking hazards.

How can I contact Bella’s Cozy Cottage?

If you have questions about an order or product, contact us at bellascozycottage@gmail.com Please include your order number when asking about an existing purchase.